Discovery Insure terrible service e

It has been more than a month since I have reported my claim and it was approved without any further support or assistance. When I followed up with Discovery, they noted that I was to contact the service provider. Note at this time I did not even have the details of the service provider. When I phone it was a different service provider than what I was told. Anyway the service provider was not available for at least the next month. I requested a different service provider and after weeks and several follow ups finally received a feedback call from Discovery. Now they went ahead to assign a service provider that is not even remotely close to me. Further, when I registered the claim, I selected the excess to be paid from the Insure funder account. This was deducted, but then I received a email again today that I am to pay R5k to the panel beater. Their service is absolutely horrific and is worsening after covid.