DISCOVERY INSURE - TERRIBLE SERVICE DURING A CLAIM

I recently submitted a panel beating claim for very minor damage to my BMW. Despite me asking for a BMW approved panel beater my vehicle was sent to KZN Panel Beaters & Assessment Centre in Mobeni, Durban. Whilst removing the bumper of my vehicle they managed to cut through the brake wiring to my brakes. The warning light obviously came on immediately & they then resorted to insulation tape - this would prevent the warning light from coming for a temporary period only but they clearly hoped we would not then suspect them when it did. The minute the warning light came on we booked the car into Bosch, Umhlanga and the Diagnostics Manager there, Mr Singh stated that in 20 years of business he had never observed such a 'BUTCHER JOB'on a vehicle. He also provided us with full photographic & a written report stating KZN's negligence. I referred everything to Discovery asking for a full refund of the R10 000 spent as well as an assurance that KZN Panel Beaters would be struck off their list of suppliers. To date I have received ONE phonecall from Discovery - telling me that I needed to send my vehicle back to KZN P Beaters for 'RECTIFICATION'! I am disgusted and anyone reading this should review their policy with Discovery as soon as possible.