Discovery insure terrible service

Hi,

I'm horrified at the service I am receiving from discovery insure. I sent an email on Friday regarding my policy as I found out that my phone was no longer covered under my plan. . I was recently informed that my phone is no longer covered under my insurance, despite the fact that I have continued paying a premium for it. The phone was fully paid off in March 2025, so I need to understand why I am still being charged and when this will be refunded?

Can you please confirm whether the recent premiums included cover for the phone? If not, why was I not notified of this change? It is highly concerning to find out that the device I believed to be insured is not actually covered although i am still paying a premium for it—especially at the point when I may need to make a claim.

This situation is extremely disappointing and not the level of service I expect from Discovery. I would appreciate a clear explanation of how this occurred, who is responsible for updating the policy schedule, and an immediate copy of the updated policy schedule. The ID number for the policy is ***. I've gotten about 7 autoreplies with referenced numbers stating an agent will contact me in 5 hours and nobody has contacted me. I sent this email on Friday 02 may 2025. I am horrified of the service I'm receiving being exec purple plan member.

Regards