Discovery Insure terrible service !!!!!!!

I have received terrible service from this company. My car was ****** on 20 May 2022.Tracker did a brilliant job and recovered my vehicle within an hour of me reporting it. Unfortunately that's where my luck ended because I have been fighting an uphill battle with Discovery Insure to have my vehicle assessed and a decision made. My vehicle was released by the police on 30 May 2022 and to this day my vehicle has still not been assessed despite the service consultant telling me that their process takes 48-72 hours. Their call centre is always busy. You wait 10-15 minutes before someone answers the call. Then if you are a customer like me whose car was ****** you will be transferred to Specialist Department where you wait another 10-15 minutes for someone to answer. I have made so many calls and each time my call either cuts off, or because of the long wait my airtime runs out. And they never call you back even though they verified all your details prior to discussing your matter with you.

Whats even worse is that I have not received an email or a phone call from then since they received my vehicle . Is this the customer service they speak so highly of ? I really regret joining this insurance because it seems we have to beg them in order for them to do their job. This is ridiculous. As I write this I still don't know what is the current situation with my vehicle?