RG
Richard G
1 reviews | Active since Dec 2023
18 Dec 2023, 10:32
Discovery Insure takes months.
I have claimed from Discovery Insure 4 times in the past 10 years. Every single time drags on for many weeks. To get anything finalised, you have to put immense pressure on them with literally tens of emails before getting anywhere.
Absolute worst insurance company to deal with.
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Replies (4)RG
Richard G's updateReviewer Update
18 Dec 2023, 10:52Why does it have to come to this every time?
RG
Richard G's update18 Dec 2023, 10:52
Reviewer Update
Why does it have to come to this every time?
RG
Richard G's updateReviewer Update
19 Dec 2023, 10:53Thank you.
Your staff either needs more time or more training. It must be horrible for them. Simply making an effort to read and answer ALL your client's questions within a set time would solve all the problems.
Right now I'm back to where I was almost a week ago.
Please tell me why I'm still being charged excess, despite spending over 1/2 hour telephonically trying to resolve just this one issue.
Your staff either needs more time or more training. It must be horrible for them. Simply making an effort to read and answer ALL your client's questions within a set time would solve all the problems.
Right now I'm back to where I was almost a week ago.
Please tell me why I'm still being charged excess, despite spending over 1/2 hour telephonically trying to resolve just this one issue.
RG
Richard G's update19 Dec 2023, 10:53
Reviewer Update
Thank you.
Your staff either needs more time or more training. It must be horrible for them. Simply making an effort to read and answer ALL your client's questions within a set time would solve all the problems.
Right now I'm back to where I was almost a week ago.
Please tell me why I'm still being charged excess, despite spending over 1/2 hour telephonically trying to resolve just this one issue.
Your staff either needs more time or more training. It must be horrible for them. Simply making an effort to read and answer ALL your client's questions within a set time would solve all the problems.
Right now I'm back to where I was almost a week ago.
Please tell me why I'm still being charged excess, despite spending over 1/2 hour telephonically trying to resolve just this one issue.
RG
Richard G's updateReviewer Update
19 Dec 2023, 11:04Discovery has had several weeks to recover the excess from the insured party, who is clearly at fault.
Please tell me why.
Please tell me why.
RG
Richard G's update19 Dec 2023, 11:04
Reviewer Update
Discovery has had several weeks to recover the excess from the insured party, who is clearly at fault.
Please tell me why.
Please tell me why.
RG
Richard G's updateReviewer Update
19 Dec 2023, 11:05....the excess has not been recovered yet.
RG
Richard G's update19 Dec 2023, 11:05
Reviewer Update
....the excess has not been recovered yet.