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Cedrick C
1 reviews | Active since Mar 2024
26 Mar 2024, 08:32
Discovery Insure takes 30 Days to pay you YOUR money from YOUR EFA!!! If you're Lucky!!!
I app**** for a withdrawal from my EFA on 04/03/24. To date, the funds have not been paid to me. I've been enquiring since, and it's just been excuse after excuse. Cut to yesterday, when I called was told that the money would reflect yesterday. Still nothing! When I called this morning, the consultant said she would have to send a request to the finance department to find out why it wasn't paid yet. This, to me, boils down to incompetence, it's a simple transfer.
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Replies (3)CC
Cedrick C's updateReviewer Update
27 Mar 2024, 13:02Hi, please update me on the status of this query, thanks.
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Cedrick C's update27 Mar 2024, 13:02
Reviewer Update
Hi, please update me on the status of this query, thanks.
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Cedrick C's updateReviewer Update
28 Mar 2024, 07:11Hi, I would really like an update on this query.
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Cedrick C's update28 Mar 2024, 07:11
Reviewer Update
Hi, I would really like an update on this query.
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Cedrick C's updateReviewer Update
03 Apr 2024, 08:47" Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers."
The above response is such BS!
Discovery eventually paid out, but paid the incorrect amount, so I have to now start the process over to get them to pay the balance, and to no surprise, I'm being given the run around again. One would expect that my query would be handled differently, seeing that it's been going on for a Month.
The above response is such BS!
Discovery eventually paid out, but paid the incorrect amount, so I have to now start the process over to get them to pay the balance, and to no surprise, I'm being given the run around again. One would expect that my query would be handled differently, seeing that it's been going on for a Month.
CC
Cedrick C's update03 Apr 2024, 08:47
Reviewer Update
" Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers."
The above response is such BS!
Discovery eventually paid out, but paid the incorrect amount, so I have to now start the process over to get them to pay the balance, and to no surprise, I'm being given the run around again. One would expect that my query would be handled differently, seeing that it's been going on for a Month.
The above response is such BS!
Discovery eventually paid out, but paid the incorrect amount, so I have to now start the process over to get them to pay the balance, and to no surprise, I'm being given the run around again. One would expect that my query would be handled differently, seeing that it's been going on for a Month.