DISCOVERY INSURE take 4 months to cancel items on my policy while still charging me .

SHOCKING CUSTOMER SERVICE! So I added some sports gear to my policy in the beginning of November 2022. I have Insured my vehicle for a year and have no complaints there. I then asked to get a quote on insuring all my sports gear with them, and when they came back to me with the amount I told them to cancel all sports gear and ONLY insure my vehicle as their monthly installment was Ludacris.

Then for the next 4 MONTHS they continued to deduct the amount for the sports gear roughly R260 a month. I called to query this in December 2022, then again in January 2023, then again in February 2023 and then finally in March 2023 I called 6 times. Each time I told them to cancel everything but the car yet every time I called they told me my car was insured as well as sports gear. Finally on the 6th call in March - 22/03/23 - Charles Mashile answered and was able to short everything out in 20 minutes. At the end of the call I had the new policy schedule and it was promised I would get a refund.

No one called back to confirm the amount and an incorrect amount has been refunded, an amount of R357 when it should have been - roughly R1650. The reason the refund is so much was because of the following: In March I did an EFT as I changed banks and the banking details needed to be updated. This amount was R895 in March. Discovery Insure then later in March deducted R140 as the premium as they were trying to pay me back R755. So R895 plus the R755 equals R1650 Discovery incase you cant do math's. You have to date only paid me back R357 an amount I have no idea how you got to. So you still owe me R1293.00. When I called in April 2023 and was told I will get R750 from you this Friday - 21/04/2023 I didn't bother fighting and put the phone down. I will expect R1293 in my account on Friday. I should add the cost of the 10 phone calls to you all of which were over 20 minutes but I wont get that petty. If someone needs to call me for more info I will ONLY speak to Charles or TEAM LEADER as it seems others don't have authority or don't care to do their job or forward it to the right department so they can do theirs.

This is COMPLETELY unacceptable service!