DISCOVERY INSURE SUCKS

FIRST CALL LOGGED 8 OCT 2015.TOLD ME TO PAY 500 EXCESS AND PAID. PHONE DELIVERED, THE BACK COVER NOT REPLACED AND SIDE OF DEVICE STILL NOT REPLACED AS WAS CHIPPED. I CALLED AND THEY SAY THEY HAD NO BACK COVERS IN STOCK. AFTER NUMEROUS CALLS, TOOK ABOUT 4-5 DAYS TO COLLECT AGAIN. THEN PHONE DELIVERED AGAIN. I THEN WAS ADVISED BY VODACOM TOKAI TODAY THAT THE SIM CARD READER IS DAMAGED . I AM UNSURE OF THE COST INCURRED AFTER NUMEROUS CALLS TO DISCOVERY AND SMART LAB. THERE SERVICE IS PATHETIC . I HAVE REPORTED THIS TO BUSISWE MAHLANGU, PORSHE (IN CALL CENTRE , A TEAM LEADER), MARY ANN(HEAD OF CLAIMS), NICOLE VAN HEERDEN . THESES PEOPLE HAVE RANKS AND TITLES BUT ARE SO UNINTERESTED IN CUSTOMER SERVICE AS THEY KNOW THERE COMPANY IS DOMINATING THE INDUSTRY.