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Oreetseng M

1 reviews | Active since Mar 2018

03 Mar 2018, 01:29

Discovery Insure Stop Debiting my Acount!!

I have cancelled my plan with Discovery already on the 15th of February, instructing for my policy to be cancelled. I do not have a car and I am not in South Africa anymore meanwhile Discovery Insure continues to debit my account. I have sent emails upon emails to and have not received an email or letter confirming the cancellation of my contract. This is frustrating and utter waste of my time - to have to come to public platforms to get Discovery's attention. This way of doing business is cunning and bogus. I need a letter that you have cancelled the plan and my money to be returned.

If you can acknowledge my email, why would you not cancel the contract? ------------------- Dear Oreetseng Thank you for your email about cancelling your policy. We have referred your cancellation request to our Retentions Department and they will finalise your request. If you have any questions on your plan please email ********** or call us on ***. Remember you can visit www.discovery.co.za and log in to view your latest Discovery Insure Plan schedule.

Kind regards Tshepo Mokhoabana Discovery Insure ---------------------

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Replies (3)
Discovery Insure
Discovery Insure's reply05 Mar 2018, 11:17
Official

Thank you for raising your concerns with us.

We are currently investigating your complaint and feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

OM
Oreetseng M's update05 Mar 2018, 22:26
Reviewer Update
Preveshen What I need is a letter confirm cancellation of my contract and my money returned to my account, and not a fronting email to cover your reputation. Regards,
OM
Oreetseng M's update10 Mar 2018, 00:46
Reviewer Update
Francois Theron, None of email address you are corresponding with me works. I don't wish to communicate via telephone except if Discovery will cover the bill and provide with a full transcript of the call. I prefer that all that is discussed between Discovery and myself be on an email. As I wrote to Mr Francois Theron who has contacted me about the cancellation of my plan, I am not in the country and as such it is impossible for me to return the device because your response comes after 20 days after my request to cancel the plan. As you would also note, Discovery Insure debited me on the 1st of March, would you be using some of this more for the Device? Also, I require a proof that the remainder of the money has been reversed to my account. Also, I do not wish to get any advert whatsoever from Discovery Insure.