1 reviews | Active since Aug 2014
Discovery Insure *****ING hard earned money!!!
According to my contract I should be billed R1097.75 pm for my insurance but this month Discovery Insure debited my account with R1099.75. This is not a significant amount of money which will make inquiries into this very low. Bare in mind that if they have 20 000 customers, which is a very conservative number, they will earn an extra R40 000 pm for doing absolutely nothing!!! If this happens on a monthly basis, they will earn a whopping R480 000 extra for the year!!!<br> <br> This is very concerning that they see it fit to debit an account with a higher value that was contractually agreed on!!! This is purely ******** and after all the issues I have had with you over the last few weeks this does it for me!! I can't stand dishonesty and *****ing!!! I am definitely looking for a new insurance company!!! One that will not rob me because they feel like it!!!!!!<br> <br> I DO NOT DO BUSINESS WITH *******!!!
We confirm your contact with the Servicing Call centre this afternoon with regards to the concerns in your comment.
We acknowledge the error on your billing which is a unique error on our side, that after you removed a vehicle from the policy. The premium of the vehicle was not billed, yet the SASRIA amount was still billed.
The matter with regards to the additional R2.00 collected on your premium erroneously has been raised with both our Systems and Finance divisions to investigate and be corrected. Credit of the amount will be deducted from your next billing.
Thanks a lot for the feedback and while we are investigating your issue, we will also take the opportunity to see if there's other Plan Holder that has suffered from a similar error.
Regards,
Sekgobola
Discovery Insure
We confirm your contact with the Servicing Call centre this afternoon with regards to the concerns in your comment.
We acknowledge the error on your billing which is a unique error on our side, that after you removed a vehicle from the policy. The premium of the vehicle was not billed, yet the SASRIA amount was still billed.
The matter with regards to the additional R2.00 collected on your premium erroneously has been raised with both our Systems and Finance divisions to investigate and be corrected. Credit of the amount will be deducted from your next billing.
Thanks a lot for the feedback and while we are investigating your issue, we will also take the opportunity to see if there's other Plan Holder that has suffered from a similar error.
Regards,
Sekgobola
Discovery Insure