Discovery Insure Status Issues

I joinded Discovery Insure in Seotember 2020. Since joining I have had numerous issues with my insure profile that has not been resolved to date, regardless of my requests that have been logged with Discovery and "escalated to the highest level". Currently my drive status does not update and I cannot see my daily drive history. The reward that I am receiving is according to the blue status despite the fact that I had nearly 850/1000 drive points. I have not been rewarded correctly since joining in September 2020.

Is anyone else perharps experiencing the same issue or able to assist me?