Discovery Insure Standards Drops !

My broker lodged a claim for my microwave as it stopped working properly during our moving house. The consultant called me to obtain details. After I provided the necessary information, she advised that will liaise with her manager to see how to process the claim & she will obtain quotes from their suppliers. I didn't receive any updates. My broker & myself sent emails & I tried to call the consultant but to no avail. Eventually, after about 10 days later, my broker's assistant called & the outcome was that, the claim was rejected due to the item was damaged whilst in transit. All the time, I thought that Discovery was waiting for quote, which I thought was being imported, as it took so long, only to find out the claim was rejected. No one notified me until I told my broker to follow up.

Is this the service that Discovery provides???? Are we paying our premiums to get this **** ???