Discovery insure showing lack of incompetence

Discovery insure shows incompetence when dealing with a simple car claim. The employees dealing with my claim are not capable of resolving issues on their own and do not have the tools or means or knowledge to run with the standard claim processes as per normal.

Employees have consistently not be able to update themselves on progress. Consultants, managers and departments doesn't show integrity and over promise what they think they can achieve using the discovery name or company reputation as a tool to back up their promises which seems unachievable, from my view as a customer.

I have spoken with various discovery insure employees, at various departments and none had concrete feedback on the claim process and passes the buck or accusing another department.

FYI. My car is in the workshop/panelshop for 60 days and above, THE PANELSHOP is waiting for discovery staff to either authorize or send feedback to them. It's been days.

Me as the customer had to start focussing on getting discovery staff to attend to their jobs and process. The list include managers in various department on the motor claim side. Some discovery staff either apologized for their delay and their problem they have.

At this moment discovery insure is drawing a picture of their, staff which shows nonprofessional sevices portraying an attitude of taking customers for granted and surely do not care about them.

1. Discovery insure might be loosing their service quality as a company, and it's surely going off the rails down. This is Quite BAD. 2. Discovery staff at motor insure shows incompetence. 3. Discovery is over promises 4. Discovery lacks integrity and respect for its customers. 5. Employees at Discovery insure is struggling to do their jobs and don't have the tools to assist. 6. Staff at Discovery insure is not serious about their jobs and takes processors and issues for granted. 7. Discovery insure does not do what they say. 8. Me, as the customer is running currently with my own claim by calling departments at Discovery to chase up with various manager's and their staff which is not on duty and then sending and updating feedback to the panelshop. 9. A group call was done with Discovery insure, the panelshop, the broker and they agreed next steps. Discovery insure then failed again not following through their process and promises during the meeting.

To combat bad and low quality service, I am currently writing up an review to let the social world know and to share my bad services currently occurring. I wish for this to stop. Other customers, please voice up.

This level of services is unacceptable.