Discovery Insure Shocking Service

We had a mishap while traveling from JHB to CT on 6th March 2025, launched a claim, and it was an absolute nightmare experience from the outset, in dealing with Discovery Insure, getting out claim finalised. 20 Days and still not finalised.

First, it took them painstaking ages to understand that our car was now in roadworthy, thus the problem had to be sorted urgently; we struggled endlessly to get an appointment with their Assessors, and they even had an Assessment Centre call us from Johannesburg to book us, although we were not due to be back in Jhb for another 2 weeks, which they just continually failed to grasp.

Eventually got an appointment in CT, and the assessor from Netasses missed a very important fact of the accident, resulting in many frustrating emails back and forth to get it clarified.

Communication was found to be shocking; we were receiving a number of emails claiming they tried to contact us, though our phones never rang at any time, all this while we had our phones next to us at all times and not set to 'silent'.

Then the emails back and forth, everytime from a different agent, so continuity of situation was non-existent.