Discovery Insure shocking service

I submitted a 3rd party claim to Discovery insure on the 18th September 2018 which was approved in the first week of October 2018. The initial process was going to take 3 weeks to complete according the Nonhlanhla from discovery legal department. After 3 weeks when I was supposed to collect my vehicle i tried to contact Nonhlanla for feedback and she subsequently ignored my mails and my communication. A week later when I finally got hold of her, she told me my car had been written off and promised they would send the report within 3 days. A week later when I still had not received anything from her, I got hold of her and she told me the car was not written off and I must contact the assessor for feedback after she had already committed to send me the report. The assessor explained to me that discovery had still not given them the go ahead to proceed with the repairs on my vehicle, this was now mid November. I then contacted Nonhlanhla Sinthumule to understand why it had been 6 weeks since she had already told me that discovery had given the go ahead yet the assessor said they hadn't. I sent her 5 emails that she chose to ignore and when I finally got hold of her she told me that's the process and I must deal with it. On the 2nd December 2018 when I requested payment for my vehicle repairs she said it would take 5 working days for the payment to reflect. On the 7th December when the money still had not reflected I contacted her to find out why the money had still not reflected and she said it will take 5 more working days. I explained to her that I was leaving on holiday with my family on the 14th December and needed my vehicle for the trip and she committed that the money would reflect before I left. During that week leading up to the 14th I tried to contact her to see what the hold up was and she ignored all my communication once again. I then contacted her again on the 19th December where she then sent me forms to complete to release funds. These are the same forms I had completed and sent back to her on the 19th October 2018. By the 29th December 2018 I contacted her again as she had not bothered to contact me and the money still did not reflect, I received an out of office reply. On the 2nd January 2019 I got hold of Nonhlanhla and she told me that the payment is with finance and she will follow up. On the 4th January 2019 I still had not heard from Nonhlanhla, I contacted her where her excuse once again was that she has not received feedback from finance department. I am still without my car and without payment from discovery for 3 and a half months. Discovery and Nonhlanhla has not bothered to communicate with me once during this time I have had to follow up every time to get communication. The service and customer support is the worst I have ever experienced in my life.