DISCOVERY INSURE - SHOCKING CUSTOMER SERVICE

My car was ****** and recovered on the 25th of Jan 2015. The vehicle was towed the same day to the pound. My vehicle was released to Discovery insure on Tuesday morning. I was told that the assessment was booked for Tuesday afternoon. I called on Wednesday to check status and was informed that they had no record of my vehicle. Later on that day they then tracked my vehicle and the assessment was now booked for Thursday as it takes 24 hours to book. When I checked with Discover on Thursday, still no assessment. I spoke to Charlene o Calagan, and she advised that the inspection was indeed done on Thursday and that they are waiting for feedback/confirmation from the assessors. Phoned on Friday, nothing yet. I again phoned on Monday and I was told that feedback should come through in the evening. Today is Tuesday, I wrote a mail to Charlene requesting feedback, still nothing. I then phoned call centre and they advised that the assessment was only done on Friday!!! REALLY!!! DISCOVERY INSURE SERVICE IS SHOCKING... and in the mean time I have to wait... It is very unlikely that I would recommend Discovery Insure to friends and family