JS
Johan S

1 reviews | Active since Feb 2019

26 Feb 2019, 17:49

Discovery Insure Setting the Benchmark for Other Insurers

I have been a Discovery Insure member for the past 2 years. During this period I submitted 2 claims. In both cases they were resolved within 7 days. On the last occasion I had extensive tar damage to the entire surface of my vehicle due to roadworks. Not knowing what to do and if my insurance will cover. I contacted Discovery Insure and Awelani Nemaangani asked me to provide a quote to see if she can assist. I wrote an email explaining what happened.

Without filling out a claim form or being asked questions, the claim was paid out within the week. I could not believe this. To All Discovery Insure staff and in particular Awelani, thank you for the excellent and professional service. I have been with so many ensurers that make hollow promises and failed to deliver. The handling of my claim truly reflects Discoveries dedication and care towards their clients.

Awelani you are a true ambassador for your company. Discovery thank you for being there when I needed you.

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Replies (1)
Discovery Insure
Discovery Insure's reply27 Feb 2019, 09:49
Official
Thank you for taking the time to let us know about your experience with us. We constantly want to make your experience pleasant at all times. Awelani will be delighted to receive your compliment.

Regards
Discovery Insure