Discovery Insure Service Provider not up to the task

I have officially joined Discovery Insure on the 1st of January 2024. As from the 2nd of January I have been trying to get the Vitality Drive Sensors installed into our vehicles (4 of them) without any success. Apparently, the Tiger Wheel & Tyre system linking with Discovery Vitality has been offline for the past two weeks. After numerous phone calls (on a daily basis) to TW&T (various branches), no one could provide any details why the system was down and could neither provide any indication when it would be reinstated. I have also been in contact with Discovery Insure over the past week on two occasions, and other that they were aware of the problem could not provide any further info. Yesterday I have even received two SMS's from Discovery Insure notifying me to have the Vitality Drive Sensors installed at TW&T. How on earth could you promise or recommend someone to make use of a particular service that is not available??? There is obviously no sense of urgency from Discovery Insure side to have this issue resolved. Perhaps moving to Discovery Insure was a mistake from my side. I am currently reconsidering my options and will definitely no longer pursue this issue any further.