Discovery Insure Service is bad.

I joined Discovery Insure in June with the policy starting 1 July. As part of their sales pitch they promised me 50% back of of my contributions for the first six months in December and never ever mentioned that it will not apply if it started in July.

I never got paid this amount and when I queried I got am email from them stating: Kindly be advised that the campaign was for policies that started from the 1 April 2021 till the 30 June 2021.

They never mentioned that when they sold the policy to me, otherwise I would have joined in June. This was misinformation to sell policies. It was an agency from Durban that sold me the policy and I insist on them getting the recordings from the sale.

Their systems does not work as promised. They have never linked my wife's card to fuel back refunds. I raised that with them, but are still waiting for a response.

Nobody explained to me exactly how to manage my account on their website. Their website is a nightmare. They do not receive all fuel claims and make it my responsibility to check and upload claim not on the system. I tried to upload a claim once, but it failed. Most of the times services are not available on their website.

I did training on their website and it crashed after I completed the training and I had to repeat it.

In principle it sounds good, but in reality it is a nightmare. I never thought I had to check and manage my own fuel claims.

I asked them to call me back at a certain time, but they called me before that. The second time they called, the call got disconnected. I then called them again and spoke to an agent that promised to call me. It seems like when they call a client and there s no answer they think they have done their job.