HV
Haley V
1 reviews | Active since Oct 2020
27 Oct 2020, 10:18
DISCOVERY INSURE SERVICE
I have been with a number of insurance companies in the near 20 years i have had insurance, only been with discovery for just over a year and first time im claiming yesterday aftenroon. WOW what awesome service, Amanda Ntlabathi was our emergency assistance operator and what FIRST CLASS service, i have NEVER had such sterling service ever, she stayed in constant contact with myself and my daughter who was the one involved in an accident on the side of the road in the middle of no where, she confirmed she would call me until she finished her shift to make sure my daughter was safe, she was true to her word. She was friendly/polite and made the whole experience comfortable seen as i couldnt be with my daughter who was 6 hours away. i am most impressed with the service received from Amanda as well as the team on the CLAIMS side. WELL DONE DISCOVERY.
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Replies (3)
Discovery Insure's replyOfficial
27 Oct 2020, 12:23Good day Haley,
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.
Regards
Discovery Insure
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.
Regards
Discovery Insure
Discovery Insure's reply27 Oct 2020, 12:23
Official
Good day Haley,
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.
Regards
Discovery Insure
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.
Regards
Discovery Insure
HV
Haley V's updateReviewer Update
27 Oct 2020, 16:16well my amazing experience with the DISCOVERY INSURE was exceptionally short lasted, clearly the service between various departments is EXTREMELY different. The service from the emergency dept is spectacular, i will stand by that, the service from the CLAIMS dept is beyond SHOCKING to say the least, no one phones you back no matter how many times they tell you they will, you get told Khumo is handling your claim, here is his direct line, 4 other people answer the phone i ask for him to be told he is busy but give me your claim and ill assist you - explain the WHOLE STORY FOUR TIMES OVER and im still no closer to getting the assessors report delivered to discovery. i have the photos and confirmation what the assessor confirmed at 10h30 today - nothing on discovery claims side, they just sit there clicking a button - oh sorry we dont have the report yet but we will follow up - BY SENDING AN EMAIL and just moving on. Clearly Khumo is the only person working as all four times i have called everyone else answers his supposedly DIRECT LINE.. my 21 year old daughter needs to be in Cpt for an exam tomorrow and i have explained that to all 4 people, no sense of urgency from anyone, i ask to speak to a manager - oh sorry i cant put you through we not allowed but i can send an email and ask them to call you - what a joke!!! im still waiting an hour now for someone to call me back - absolutely disgusting DISCOVERY. im so disappointed after the service i got yesterday.
HV
Haley V's update27 Oct 2020, 16:16
Reviewer Update
well my amazing experience with the DISCOVERY INSURE was exceptionally short lasted, clearly the service between various departments is EXTREMELY different. The service from the emergency dept is spectacular, i will stand by that, the service from the CLAIMS dept is beyond SHOCKING to say the least, no one phones you back no matter how many times they tell you they will, you get told Khumo is handling your claim, here is his direct line, 4 other people answer the phone i ask for him to be told he is busy but give me your claim and ill assist you - explain the WHOLE STORY FOUR TIMES OVER and im still no closer to getting the assessors report delivered to discovery. i have the photos and confirmation what the assessor confirmed at 10h30 today - nothing on discovery claims side, they just sit there clicking a button - oh sorry we dont have the report yet but we will follow up - BY SENDING AN EMAIL and just moving on. Clearly Khumo is the only person working as all four times i have called everyone else answers his supposedly DIRECT LINE.. my 21 year old daughter needs to be in Cpt for an exam tomorrow and i have explained that to all 4 people, no sense of urgency from anyone, i ask to speak to a manager - oh sorry i cant put you through we not allowed but i can send an email and ask them to call you - what a joke!!! im still waiting an hour now for someone to call me back - absolutely disgusting DISCOVERY. im so disappointed after the service i got yesterday.
HV
Haley V's updateReviewer Update
29 Oct 2020, 14:35I have to be honest i think i jumped the gun a bit writing such a bad review about the discovery claims team, its not easy being a mother and your child has an accident so far away and you have to rely on other people to keep her safe and all you want to do is get her back on the road and safe again. Tuesday evening Khumo eventually phoned me after chatting with 5 different people in the day which caused my frustration. i have to be honest, he was extremely polite,efficient and helpful - i did feel bad for the review i had written and can confirm that i took a step back and let him do his job and everything was sorted and done in a reasonable time frame so thank you Khumo, i am most grateful for your assistance and responses to my emails. i would like to retract my email where i was upset as Discovery were doing their job and within an acceptable time frame, as a mother i was being unreasonable.
HV
Haley V's update29 Oct 2020, 14:35
Reviewer Update
I have to be honest i think i jumped the gun a bit writing such a bad review about the discovery claims team, its not easy being a mother and your child has an accident so far away and you have to rely on other people to keep her safe and all you want to do is get her back on the road and safe again. Tuesday evening Khumo eventually phoned me after chatting with 5 different people in the day which caused my frustration. i have to be honest, he was extremely polite,efficient and helpful - i did feel bad for the review i had written and can confirm that i took a step back and let him do his job and everything was sorted and done in a reasonable time frame so thank you Khumo, i am most grateful for your assistance and responses to my emails. i would like to retract my email where i was upset as Discovery were doing their job and within an acceptable time frame, as a mother i was being unreasonable.