Discovery Insure Service

I am writing to express my concern regarding the status of my claim following the burglary at my residence in September. I contacted Discovery Insure today again and was informed that I will only receive a response regarding my claim by next week, as it is still under validation. Given that today is already 27 November, I am left wondering how much longer the "validation" process will take.

This is my first home contents claim in over 30 years, and I feel as though I am being treated with undue suspicion.