Discovery Insure Sensor Fault

I fitted a tag or vehicle sensor when I joined Discovery Insure in June 2019. In December 2019, the Tag stopped recording my trips but I was only able to report it in January 2020. The call centre advised me that it was not recording my trips because of a number of things such as my bluetooth, location, performance of the phone or which I rebooted and troubleshooted the phone as advised but the matter stayed unresolved. I was subsequently advised to replace the Tag at Tiger Wheel n Tyre, which was done but with no luck of the trips being recorded or even able to locate my vehicle. I was also referred to the Discovery centre in Sandton where I was told the tag is fine, I just had to drive on a bumpy road to activate the tag but no luck there too. So, it's been over a month now of calling the call center, back and forth to Tiger Wheel n Tyre and the Tag is still not recording trip. This also means that I am unable to receive the Rewards that Discovery Insure promises for Driving Behaviour. I have run out of options and lost on how to resolve this issue because I paying for a service for which I'm not receiving the benefits.