Discovery Insure sending me from Pillar to post to process claim and pushing me onto a panelbeater that is not legit and did this on purpose after I mentioned it to them.

I had terrible service from Discovery Insure and have complained numerous times, but it seems I am being ignored and no response or assistance from them at all. Someone bumped my car on the 01-09-2024 at a mall whilst I was shopping, and when I came back, I noticed that something was not right. I then asked the car guards, they told me who did it, and i opened a case with the person who bumped my car, after I found out who they were, i went to the police station, Got a case number and had to wait for Discovery to call. This is a third party claim, of which no one explained how it's done and where to go to for such assessments. No warning whatsoever as to how to check for legitimacy of these panelbeaters. They only assisted their client and nothing on my side. There was nothing from their side until I had to call the person who bumped my car, who also was now giving me hassles and attitude because they say, they pay third party and Discovery has to pay me for damages. Even though I told them their insurance 'Discovery Insure' is not responding or even calling me. I then found the right numbers to call after struggling for so long, of which their consultants sent me the forms that I have to do everything on my own, finding the panelbeaters and all. Mind you, no advice as to how the process goes and how to scan if a panelbeater is legit or not. It was my first time doing the whole process. I found a panelbeater, a gentleman outside a certain panelbeater, who said he works for the company, he took my details and said, the owner wasn't in. It was closed, so I believed he trully was working there. He said he will send me email. The red flags from this panelbeater was, I couldn't get hold of him after he sent me details of the quote. I notified the lady, by the name of Mathapelo from Discovery who was handling the case. This lady I had difficulty getting hold of as I would be told she's in meetings, or busy. I would be promised she will call me back. Of which, not once has she ever responded to my calls or messages. Eventually after getting hold of her I told her my concerns about this specific panelbeater that I felt uncomfortable with. I told her these guys don't seem legit, they do not answer calls, they only deal with WhatsApp messages, no ground line and do not even respond to the WhatsApp messages. The only thing when you call, it goes to voicemail which tells you they only deal with WhatsApp messages. These were red flags as to which business operates like that? The last few efforts to try reach them, there was only one tik and nothing else. I told Mathapelo that, these guys, I do not trust, to please not consider them at all. I explained my concerns and that they seem *****. The crazy thing happened, she did exactly what I told her not to do, considered the very panelbeater I specifically explained my concerns with her. I told her i am not going to sign that form because i am not going to send my car to people I specifically explained I didn't trust and now they consider that panelbeater. How was I suppose to know that these guys were not legit, as they are busy telling me I gave them the panelbeater, of which now they want to force me to go to people who are not legit and have been told prior to them even considering them. I then called and explained my issue to a lady by the name of Nonhlanhla, who advised me to try redoing a proper assessment. That was in October. Still struggling to get hold of Mathapelo, even though I left numerous messages, I spoke to a gentleman, by the name of Ofense, who seemed nice and explained to me to go to redo the process too. I explained that, panelbeaters want money upfront for assessments of which to me that is expensive. He said, that is how it is done now, to rather do the payment, get new quotes and then email to Mathapelo, he will also explain to her how he handled my case when she wasn't around. That was now late October as I was still waiting for her. She said she didn't get my quotes, yet she did. I have called left numerous messages as the others said she has to finish the process. One even said, this process should have been long done. I Have tried to get hold of the manager or person in charge, that number is never available, no matter you live messages. I resent to her and to Ofense too. Now the issue is, this lady is insisting that they will check including the guys I explained that I do not want to be involved with. If I lose my car, are they going to buy me a new car? She keeps on saying, they are still busy with the process, 4 months later??? I called and spoke to same gentleman by the name Ofense, this time around he was cold and told me they will get back to me in mid January. He said oanelbeaters are closed. So the whole delay was to frustrate me not to have my car fixed before the december holidays? I had been telling Mathapelo that, I need the car fixed and do not want to wait until they close as most business close for December. Discovery has made it clear that if I sign the document to accept the panebeater that I clearly mentioned they are not legit, their client and themselves will not be involved. So this means Discovery doesn't care what happens to you after, as long as they force you to sign, no matter what issues come after signing too. These are red flags as to why they don't want to be involved and when you get people that are not legit, they push that down your throat that, they are not involved, because you went to get a quite from wrong people, its now your problem. Not theirs. How are you suppose to know as a citizen which business is legit or not when so much crime is on the rise? Discovery does not care about that, as long as they save money. Whatever happens to your car after, they couldn't be bothered! I am still frustrated and can not enjoy December Holidays because I can not drive my car as am still waiting to fix it and they are refusing to assist. They on the other hand will anjoy their holidays with famly. I am so so disappointed even with their responses and attitude whenever you call. They couldn't be botherd, Extremely Bad service.