JN
Jenisha N
1 reviews | Active since Jun 2020
21 Oct 2021, 07:58
Discovery Insure
<div>Discovery Insure claims that you have a 10km/hr threshold for driving when they measure your 'speeding' profile yet they penalize you for driving at 61km/hr in a 60km/hr zone. I have repeatedly requested that they amend the speed limit within a certain area as the speed limit is 30km/hr instead of 20km/hr against which they are measuring my driving.
From a consumer perspective, I can see that Discovery is doing everything they can to degrade people's driving profiles so they can avoid paying out claims.</div>
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Replies (3)JN
Jenisha N's updateReviewer Update
25 Oct 2021, 21:34I have to run around after you guys to get this fixed. Sending screenshots and pictures to prove which days I have been incorrectly penalized. And what do you do? You correct one week or a couple of days. So I have to send multiple emails to get my entire driving history fixed.
Oh and what about Vitality rewards....the basis on which this is sold. Drive well. Meet your weekly goal and you can benefit from rewards? Nope that is a lie as well because a mistake on your end means I didn't benefit from this for weeks.
Yet again a number of emails sent with no real resolution!
Oh and what about Vitality rewards....the basis on which this is sold. Drive well. Meet your weekly goal and you can benefit from rewards? Nope that is a lie as well because a mistake on your end means I didn't benefit from this for weeks.
Yet again a number of emails sent with no real resolution!
JN
Jenisha N's update25 Oct 2021, 21:34
Reviewer Update
I have to run around after you guys to get this fixed. Sending screenshots and pictures to prove which days I have been incorrectly penalized. And what do you do? You correct one week or a couple of days. So I have to send multiple emails to get my entire driving history fixed.
Oh and what about Vitality rewards....the basis on which this is sold. Drive well. Meet your weekly goal and you can benefit from rewards? Nope that is a lie as well because a mistake on your end means I didn't benefit from this for weeks.
Yet again a number of emails sent with no real resolution!
Oh and what about Vitality rewards....the basis on which this is sold. Drive well. Meet your weekly goal and you can benefit from rewards? Nope that is a lie as well because a mistake on your end means I didn't benefit from this for weeks.
Yet again a number of emails sent with no real resolution!
JN
Jenisha N's updateReviewer Update
26 Oct 2021, 10:54This is the route to my workplace, the impact is not just two weeks worth of 'bad' driving days. This is twice a day for months!!
I was requested to send screenshots which I did (note that this is a timeous activity). Sending an email does not get a resolution.
Get one of your people to contact me.
What is the impact of 'your goal has been met'???? If my goal was met when it should have, as it should have there would have a been a gameboard option which could translate to discovery miles? Can you backdate this?
I sent the first email on 5 October 2021. Right now on 26 October 2021, only a couple of days have been amended.
Should I send a separate email for each day to be ammended?
Is it not possible for your technical team to run a filter on your system and amend the speed limit and penalties for each day which my car used that route???
I was requested to send screenshots which I did (note that this is a timeous activity). Sending an email does not get a resolution.
Get one of your people to contact me.
What is the impact of 'your goal has been met'???? If my goal was met when it should have, as it should have there would have a been a gameboard option which could translate to discovery miles? Can you backdate this?
I sent the first email on 5 October 2021. Right now on 26 October 2021, only a couple of days have been amended.
Should I send a separate email for each day to be ammended?
Is it not possible for your technical team to run a filter on your system and amend the speed limit and penalties for each day which my car used that route???
JN
Jenisha N's update26 Oct 2021, 10:54
Reviewer Update
This is the route to my workplace, the impact is not just two weeks worth of 'bad' driving days. This is twice a day for months!!
I was requested to send screenshots which I did (note that this is a timeous activity). Sending an email does not get a resolution.
Get one of your people to contact me.
What is the impact of 'your goal has been met'???? If my goal was met when it should have, as it should have there would have a been a gameboard option which could translate to discovery miles? Can you backdate this?
I sent the first email on 5 October 2021. Right now on 26 October 2021, only a couple of days have been amended.
Should I send a separate email for each day to be ammended?
Is it not possible for your technical team to run a filter on your system and amend the speed limit and penalties for each day which my car used that route???
I was requested to send screenshots which I did (note that this is a timeous activity). Sending an email does not get a resolution.
Get one of your people to contact me.
What is the impact of 'your goal has been met'???? If my goal was met when it should have, as it should have there would have a been a gameboard option which could translate to discovery miles? Can you backdate this?
I sent the first email on 5 October 2021. Right now on 26 October 2021, only a couple of days have been amended.
Should I send a separate email for each day to be ammended?
Is it not possible for your technical team to run a filter on your system and amend the speed limit and penalties for each day which my car used that route???
JN
Jenisha N's updateReviewer Update
09 Nov 2021, 08:32Discovery Insure this issue is still to be resolved!!!
You amended points for October and September and now I am being penalized again!!
When I send an email I get told that the issue will be resolved within 2-5 working days!!
I have been told that it was already resolved!!
You amended points for October and September and now I am being penalized again!!
When I send an email I get told that the issue will be resolved within 2-5 working days!!
I have been told that it was already resolved!!
JN
Jenisha N's update09 Nov 2021, 08:32
Reviewer Update
Discovery Insure this issue is still to be resolved!!!
You amended points for October and September and now I am being penalized again!!
When I send an email I get told that the issue will be resolved within 2-5 working days!!
I have been told that it was already resolved!!
You amended points for October and September and now I am being penalized again!!
When I send an email I get told that the issue will be resolved within 2-5 working days!!
I have been told that it was already resolved!!