DISCOVERY INSURE *****S PENSIONERS MONEY

I hope this reply is not computer generated just to keep us waiting again or to shut us up

1. claim was reported
2. Email received awaiting replacement quotation
3. Technical guys set to open tv break manufacturer seals open tv confirm that is was power surge that cause tv to break never come with correct tools placed the tv on THE LED FACE down to open the rear pressed there fingers into the led while struggling to put tv back on wall knocking it against wall because they never come with step ladders to get right height ALL VIDEO AND PICTURE PROOF WAS SENT TO DISCOVERY ALL FOR IT TO BE DISCARDED
4. Called discovery to explain the above of how the tv was mishandled and incorrect tools or lack of tools was used possibly leading to more damage being caused by the DISCOVERY APPROVED TECHNICIAN
5. Was told by the representative OF discovery that in a claim of this the procedure is either we replace or give a voucher to the client
6. Get a phone call the next day to say that the claim was rejected due to wear and tear not even a formal email
7. DAYS gone by with over 60 calls made to find out more and re explain the claim and the issue all to get met with rude incompetence staff of DISCOVERY INSURE
8. STILL WAITING A CALL FROM THE REPRESENTATIVE FEOM DISCOVERY FROM LAST WEEK WEDNESDAY TILL TODAY NO CALL NO EXPLAINATION
9. get told that the person is on tea. Then he in meeting . Then he not in office . Then he outside . Then he will call . Then he left WORK DUE TO LOADSHEDDING??????? DISCOVERY HAS LOADSHEDDING AND THEY MAKE IT THE CLIENTS PROBLEM????

I will be posting on here on the public forum every hour that passes of the pathetic service till this claim is relooked at and APPROVED

as I was told these words in a email

AWAITING REPLACEMENT QUOTATION

THAT AUTOMATICALLY MEANS THAT CLAIM WAS APPROVED BECAUSE A REPLACEMENT QUOTATION WAS BE REQUESTED

THERE IS NOTHING MORE THAT NEED TO BE SAID

SENDING A FORMAL EMAIL STATING THAT AWAITING REPLACEMENT QUOTATION is CONFIRMATION THAT CLAIM WAS PROCESSED

Still no call from management team

Ok on regards to an email that said Awaiting replacement quotation was received there was no validation that was the reason or it was standard proceeding all of my 60 calls prove that when I enquired about it non of the Representatives AT DISCOVERY could give me a straight forward answer why was there hesitation or no knowledge to the staff at DISCOVERY of that how standard procedures happen


A team leader also confrimed with me on a telephonic call that he is also very confused as to why the lady sent the email

SO IT EITHER THE STAFF AT DISCOVERY ARE DUMB AND DONT KNOW THERE OWN JOB OR THE WAY CLAIMS WORK OR SOMEONE IS LIEING AND AND NOW NEED TO PUSH THE BUCK

NOW IM ASKING THAT ALL MY CALLS THAT ARE RECORDED BE LISTEN TO AND IM GOING TO WAIT FOR AN ANSWWR REGARDING THAT

NEXT

WITH THE TECHNICIAN THAT CAME TO MY MUM RESIDENTS AND THEN DID NOT HAVE THE CORRECT TOOLS AND BANGING AND KNOCKING THE TV AGAINST WALL WHERE VIDEO FOOTAGE AND PICS ARE AVAILABLE DO U EXPECT ME TO ACCEPT THE EXTRA DAMAGE THAT WAS DONT POSSIBLE TO THE LED SCREEN OR THE FRONT LED WHERE THERE FINGERS WAS PRESSING INTO????

I EXPECT ANSWERS ABOUT THE MISHANDLING OF THE 86INCH TV??.

Pushing the buck of from the point of the technician that was on site that confirmed that back light was blown due to power surge is the next on the topic as to why was it noted down as wear and tear if the APPROVED TECHNICIAN FROM DISCOVERY SAID IT POWER SURGE ??

IM AWAITING FEEDBACK OF THE MISSHANDLING OF MY TV ???

AND THE INFORMATION THAT WAS GIVEN TO DISCOVERY YET DISCOVERY HAS OPTED TO SAY WEAR AND TEAR ???

EVERYTHING WAS SUPP****

Please send me an email requesting those pics and I will respond to it with all the evidence
The videos are more then 25mb cannot be put in and email it need to be sent to a WhatsApp or cell number via multimedia

I have sent an email and im awaiting feedback on that email sense yesterday

I WILL BE COMMUNICATING HERE ON AN OPEN PLATFORM TO SHOW THE DISGUSTING SERVICE

Get 1 of the people in management to send me a WhatsApp and all evidence will be supp**** directly to them as the files are big and cannot go on an email

Did u receive the pictures and videos that was SENT TO DISCOVERY via there whatsapp number confirm yes or no??

I am waiting answer regarding the mishandling AND EXTRA DAMAGE of the 86inch tv done by the DISCOVERY APPROVED TECHNICIANS ????

Since this thread has started i still haven't received a phone call from a single person at DISCOVERY not a manager not a supervisor not a robot

but apparently it is gone to relevant departments??????

AWAITING A RESPONSE

NO RESPONSE BACK THE ENTIRE DAY ???

What department is handling this query and why havnt they made contact with a client ????

would like to know where and who is in charge of replying on this open forum

The video footage and pictures was sent to +***9

where I was requested to send video and picture evidence
That is the discovery whatsapp number correct ???

will go to the discovery fb page and post it and then im going to post to the ombudsman aswell as now you are saying that it was not received via the WhatsApp number

THE video and pictures evidence was sent i await a response on it

Last response was 21ST ????

The number in question was given by a service representative of DISCOVERY named themba

I WILL forward all video to number supp****

I have sent videos and pictures to the discovery fb page and no response there aswell

Imraan khan

THE pics was received on the fb page and videos was sent aswell
Look forward to an explanation and how DISCOVERY plans on resolving the matter

I was also turned away and my warranty was voided becoz the discovery technician that opened the tv in the pics supp**** had broken seals or removed them

so now to add to injury becoz the technician removed the seals my warranty was voided

I need to know what is going on with this claim

it going for a month since the process started