Discovery Insure's Offers The Worst Customer Protection

I had a breakin at my house on Wednesday 21st of April. The ******* took possession of my tv and we recovered it from outside the house as the ******* got fright when ADT came. My Neighbour has a video of what happened. We lost car keys, MacBook Pro, PS3, Samsung Tablet, Ipad 2. I lodged the claim after police came to open a case of theft and damage to property. I lodged the claim at 11am on the same day through one of the most unreliable customer care consultant. They told me what they needed and cooperated. Since our fixed panel window was broken, it meant that we where still exposed as we waited for Discovery to sent their glorified Service Provider. I waited and expected for communication. In the meantime I did not receive confirmation of our claim by way of a claim number or something. Indeed it didn't happen until the day was over. So effectively I had not lodged a claim as one would assume. Around 1500hours i called the glorious call center to find out about the promised service provider. The first response there was no record of my claim lodged. This is a BIG LIE and yet they are the ones who say if you lie this may jeopardize your claim blah blah. So I Guess I was dealing initially with their double standards. I have a record of the calls and withhold for now. Then the gentlemen on the phone continued to say I should find someone else to fix it and Discovery will reimburse later. At the time he was suggesting this it was too late to get aluminum guys to come and fix the window. So I was making a desperate call to get my stuff sorted and yet I am told by such a REputable company such as Discovery to go basically sort myself despite the premiums I pay them monthly. I took offense with the gentlemen and told him to put me through to the most Senior person. The senior came through and reiterated the claim was only lodged when I had just called when in fact I had lodged it at 11am. So I told him I am paying a risk premium to Discovery Insure to basically incur more risk by leaving exposed and not them doing their job. I have a family who could be maimed if we are left exposed and yet they don't care for as long as they take our premiums. On top of that they can lie but the beauty of that is that I kept some evidence. The call ended shortly after that. Glass-fit was appointed immediately after that. So I needed to scream In order to start getting my insurance benefits. Then Glassfit sent their guy to remove the glass window and left the floor area with pieces of glass and exposing my kids to danger and this evidence I have it. To make it worse Glassfit installed a cracked window and then told my mother that they come and put some beading on the aluminum frame. Sad to say that the aluminum frame was damaged and needed replacement . I called that Glorified call center wasting my airtime and screamer about the cracked glass that was installed. Then another call to Glass-fit and eventually to be told it was a temporary measure. They had told my mother only frame beading needed to be changed so again I screamed to get my insurance benefits from Discovery Insure again. This was just the beginning of a nightmare to get my claim fixed. Mainly a combination of false promises from their team leaders and their customer care stuff. The following day (22 April 2016) then I screamed for the update on the rest of the claim. It felt like climbing Kilimanjaro and the air was just getting thin and my tank was empty. Eventually I was promised a new customer care by the name of Je'Windvogel and email address was given je'***. This was communicated via an SMS on the same day at 1816hours. This was obviously after hours. So you see if I kept quiet then "my presumptive amazing insurance benefits would not have accrued". This message obviously raised my spirits but I must say I regret jumping from Outsurance in the name of Vitality Drive blah blah...just a lot of marketing with no real rewards. If it was Outsurance no matter who is on the other side of their phone their assistance is second-to-none. I just kick myself for doing one of the worst decisions and yet Outsurance even begged me stay and I now I see the school fees I am paying (sic). So this lady asked for confirmation of things ******, proof of ownership and pictures the usual thing. On the 24th of April we sent what was requested. So emails were sent back and forth requesting this and that. Then seven days ago from today an email was sent to the "Useful Discovery Insure" lady I mentioned already and zero feedback came back. Then I called on Tuesday and was promised response as the lady only worked from 0930hrs otherwise she was the only one capable of helping me and no other. So if she got run over by a bus then my claim will be thrown in the bin. So what scares me is Discovery had no clue of my predicament except all they needed from me was my monthly premiums in their bank account. On top of that employ *********** people (the whole bunch team leads and the service agents ) and perhaps they are underpaid in order to generate a profit. Because based on my correspondence there is only 2 people out of the thorns that I dealt with. I screamed again yesterday and I was still told the lady will help so they didn't bother to prioritise my claim and even change this *********** person. Anyways eventually she called me yesterday with further information required and that is after 11 days. To me that is disgusting really to mention the least. She informed me rudely on the phone that she had sent all the required details to my mail. Obviously I had not checked my mail. Checked all the both email inboxes and found out there was no email address. Now does this not sound like a typical 3degree story. The Goliath will do anything to undermine the David for as long as they get their fair share. Now this is not the last I hope.