Discovery Insure Running A ****!

I wanted to put in a claim on Saturday for my daughters laptop and one Dustin Africa advised that it was not a listed item on my policy yet the other things i had added on the same day were reflecting. He later then advised that it was a system error on their end and that they would resolve it over the weekend this was after i had to hold for over 20 minutes. Dustin Africa advised he would send me an email to this effect... needless to say this never came. I called in today to see if this problem had been rectified but alas i had to repeat myself all over again as this was not resolved. I requested to speak to a manager but as always they are always in a meeting. i requested that they come out of the meeting to resolve my query but this was as futal as pulling teeth out of a chicken. The manager refused to come and assist me. The previous time they were refusing to replace my laptop yet they had been taking my money for the longest period only when i threatened to go legal did they give me value for the laptop i had already bought. I DO NOT RECOMMEND DISCOVERY. I will be cancelling my policy with them! With online learning being the order of the day my daugher is prejudiced as well as i because i will be out of pocket as i have to get her something to use in the interim as she may fall behind in her studies. How many customers policies are affected by this and in the interim think they are covered or is this a ploy not to settle customers.... i smell a RAT here!! Disgusting!!