Discovery insure rude and *********

So, you get your agents to cold call and generate business, thats great and good for business. However if you want business you can't be down playing a client and argue with a client if they clearly state they are happy with their current jnsurance, 1stly. 2ndly the agent rudely cuts the call when you state that you are not interested in arguing with them. Come to the party discovery and treat your clients humanly. Teach your agents better customer service skills and negotiating skills. Trying to convince a client with irrelevant fictional information and no facts, then to down play the competitor which clearly has a better share of the market because they form relationships with their client is *********.