Discovery Insure ******* service!!!!!

Discovery Insure has really slipped up on their costomer experience. After doing an online claim, I waited a couple of days before receiving an sms informing me to go to a specific assessor, who sis not know about me and some other persons details, but he still did the assessment and sent it to discovery. Then a day or two later I was asked to submit photos, which I did when I lodged the claim online and then the assessor took plenty of photos too, after telling the consultant this, she seemed the confirm the photos were submitted. Then nothing, I have been waiting for weeks for some confirmation/outcome for whatever, but nothing forthcoming, and then I try calling them and wait for 30 mins for one of their so called 'skilled consultants'to answer, which never happens and I gave up... they are *******, and I am now seeking an alternative insurance company!!! Dicosvery you have lost yet another customer!!!