KM
Knowledge M

1 reviews | Active since Feb 2014

31 Dec 2019, 00:53

Discovery Insure Roadside Assist

I had outstanding service from Discovery Insure. I had a breakdown with my vehicle yesterday (Mon 30 Dec 2019), which was towing a trailer, in the Benoni AH area. I called Discovery Insure at 14:03 and was assisted by Vinceno Wilhase who not only gave me assurance that I would be receiving help soon, but he also listened to how the breakdown happened and pointed out (with accuracy), what the problem was. At 14:13, I received an SMS from the towing coming informing me that they would be with me within 30 minutes. Between that time and 14:25, a representative of the towing company made 3 attempts to contact me and kept me updated. And by 14:30 my car was already loaded onto the tow truck and my trailer attended to. What more could I have asked for?

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Replies (1)
Discovery Insure
Discovery Insure's reply31 Dec 2019, 08:28
Official
Good day Knowledge, 


We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team. 

Regards
Discovery Insure