Discovery insure Risk management

After being with Discovery Insure for 4 years, adding a new vehicle to me policy was a nightmare, called 29-07-2020 to add the vehicle went through the process with the call center agent , after giving all the extra's I was told that the matter needs to be hand over to the risk management department, the agent told me it will take about 30 minutes and he will call be back. He never called back, on the same day later that afternoon I called again spoke to another guy, he told me the risk management department takes about 24 hours to get back, called today 30-07-2020 at about 8;30 am spoke to a lady she told me that it takes about 48 hours for risk management to feedback, so if you buying a new vehicle, to get the confirmation letter you need to waiting until who knows when. With no feedback and no follow up calls from discovery, call back later to cancel car and home insurance call center staff have no way of speaking nor addressing existing members, the tone they use is like they doing you a favor, they don’t even say, sir just hold on let me check what is taking so long and what the delay could be, with the current marketplace conditions and how doing business has evolved yo would rather loss clients then to retain them called and asked to be put through to cancellations , got put through to Fundiswa Loza from the Retention's department, explained to her the reason for my cancellation, Fundiswa Loza what an amazing employee this is, what a women, calmed me down, explained and toke me through so many things, did everything she could for me not to cancel, also went as far as to setup another appointment in order for a new quotation to be done. I cancelled my home and car insurance.