1 reviews | Active since Aug 2014
Discovery Insure refuses to pay for my ******* Vehicle - Appalled/Dissappointing
Absolutely shocking response from Discovery after my car was '****** from my home in Durban. What is the point of having insurance when they completely rip you off!! I am disgusted with this company. I was advised from the beginning to opt for another insurer but thought I would give Discovery Insure a try since they sold me on their low premium and ensured that I would be covered when an incident occurs. Being human and is this economy, this looked like a great deal to me.
If only I knew better!!!! Well clearly the only intention is to collect premiums and not pay. They will find every reason not to pay your claim and I will ensure that this message is relayed to the public!!!! The investigator within moments of handling my claim told me that the chances of them paying were minimal. Why did they prequalify from the very beginning of our meeting??? Do we not meet the “requirements” of people that should get paid for claims??
THIS IS NOT A *****ULENT CLAIM!!! I sent video footage of my car being ******!!! This could have happened anywhere and at anytime of the day living in a country that is rife with the current crime rate and you want to be technical and look for loopholes!!!!
Discovery is NOT to be trusted!!!!
I am appalled that an insurer can take advantage of the less fortunate people of this country. Do you not care that you have left a family without a car? Without any compensation for their ****** vehicle that was paid cash from the very last savings of our pension????
This is my first platform that I will be expressing myself and will ensure that this matter is escalated to the highest level to ensure customers are treated fairly and I do not believe that this matter was handled with any such care from the onset.
We are terribly sorry to hear about your experience.
Please allow us to escalate this matter to our claims department and feedback will be provided tomorrow.
Regards,
Discovery Insure
We are terribly sorry to hear about your experience.
Please allow us to escalate this matter to our claims department and feedback will be provided tomorrow.
Regards,
Discovery Insure
Yes I accepted the cover because the premiums were affordable however now that the car has been ****** and you need to pay, you finding excuses. Does this mean you not willing to take risks, you not willing to insure my car. are you being selective in the car you insure or the area its is from. Because it si Chatsworth, Durban.
This was the last bit of our saving that we used to purchase the vehicle and insuring it with Discovery Insure meant i am entrusting you with my savings/investment/part of my life. Yet you have disappointed your client.
Discovery Insure assessor, Vik Lazarus mentioned the final outcome was declined status. When questioned about the outcome, he said he wanted to have all his ducks in a row. Sadly your assessor mentioned on the day he came to my home that the policy will not be paid. Strangely enough, it was done without reviewing the policy, without having full information this was long before he had all his ducks in a row, Discovery Insure are strategists in declining the policy, because together with the assessor it was one loophole after another, one issue after another.
as mentioned we live in a country that is rife with so much crime that someone could ***** that car at any place in any way. and you tell me that you would not have insured my car.
WHAT ARE YOU SAYING DISCOVERY INSURE???????
THAT THE PUBLIC SHOULD NOT BUY A VW POLO BECAUSE IT IS A HIGH RISK VEHICLE AND IF THEY DO, DISCOVERY INSURE WLL NOT INSURE THEM.
Horrified, because you are the first insurance company I have come across that is selective in insuring vehicles.
Again, I was DEFINITELY NOT TREATED FAIRLY - HOW MANY OTHER CLIENTS HAVE BEEN TREATED IN THE SAME MANNER AS ME.
PLEASE REVIEW - TAKE IT TO YOU TOP MANAGEMENT BUT I NEED TO BE PAID OUT FOR MY VEHICLE. LIKE I MENTIONED THIS WAS PART OF MY FINAL PENSION THAT WAS USED TO PURCHASE THIS VEHICLE AND DISCOVERY INSURE HAS TAKEN THAT FROM ME..
Yes I accepted the cover because the premiums were affordable however now that the car has been ****** and you need to pay, you finding excuses. Does this mean you not willing to take risks, you not willing to insure my car. are you being selective in the car you insure or the area its is from. Because it si Chatsworth, Durban.
This was the last bit of our saving that we used to purchase the vehicle and insuring it with Discovery Insure meant i am entrusting you with my savings/investment/part of my life. Yet you have disappointed your client.
Discovery Insure assessor, Vik Lazarus mentioned the final outcome was declined status. When questioned about the outcome, he said he wanted to have all his ducks in a row. Sadly your assessor mentioned on the day he came to my home that the policy will not be paid. Strangely enough, it was done without reviewing the policy, without having full information this was long before he had all his ducks in a row, Discovery Insure are strategists in declining the policy, because together with the assessor it was one loophole after another, one issue after another.
as mentioned we live in a country that is rife with so much crime that someone could ***** that car at any place in any way. and you tell me that you would not have insured my car.
WHAT ARE YOU SAYING DISCOVERY INSURE???????
THAT THE PUBLIC SHOULD NOT BUY A VW POLO BECAUSE IT IS A HIGH RISK VEHICLE AND IF THEY DO, DISCOVERY INSURE WLL NOT INSURE THEM.
Horrified, because you are the first insurance company I have come across that is selective in insuring vehicles.
Again, I was DEFINITELY NOT TREATED FAIRLY - HOW MANY OTHER CLIENTS HAVE BEEN TREATED IN THE SAME MANNER AS ME.
PLEASE REVIEW - TAKE IT TO YOU TOP MANAGEMENT BUT I NEED TO BE PAID OUT FOR MY VEHICLE. LIKE I MENTIONED THIS WAS PART OF MY FINAL PENSION THAT WAS USED TO PURCHASE THIS VEHICLE AND DISCOVERY INSURE HAS TAKEN THAT FROM ME..