1 reviews | Active since Feb 2014
Discovery Insure - Refuse to send quotation for review
I received a call from Discovery Insure consultant offing me a quotation on my current insurance. After answering all the questions (about 20min) the consultant put me through to the executive consultant to complete my quotation. The consultant asked me to tell him what I am currently paying for my insurance and I refused to tell him as I wanted to know what Discovery are will to offer, and not just my current premium minus a few rand to come in cheaper. The consultant accepted my decision to withhold my current premium information, but refused to send me the quotation via email as I first had to accept the quotation. It was the end of the call as told the consultant that I will not accept a policy if I have not had a chance to read through the fine print. The consultant's solution was that I can just cancel the policy if I am not happy with the finer details. The consultant also said that in the past that customers takes the quotation to their existing insurance providers for a better price, a poor excuse as that is the risk of selling products other companies are also selling.
Now it might sound like I am being petty, but I do not understand why Discovery Insure will not afford me the opportunity to read through their quote, understand the fine print and then make an informed decision. I was really looking forward to their quote as I have a Discovery life insurance policy, a Discovery credit card and I use Discovery vitality, all good products, to my surprise it looks like Discovery insure is not on the same path.......
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Regards
Preveshen
Discovery Insure
Thank you for contacting us.
Kindly note that we have referred your concerns to our Sales Management Team for further investigation. Feedback will be provided directly to you.
We apologise for any inconvenience caused.
Regards
Preveshen
Discovery Insure
