Discovery insure refuse to resolve my dispute

I have launched a claim dispute on the 18th of August 2020 (claim number 220704). After a major accident and repair by Renew-IT Sandton. My car suffered subsequent damages on the engine after the service provider (Renew-IT) failed to test my car for any leakages/engine oil. I drove the car and according to Suzuki report, the car had leakages. Discovery reject my claim stating wear and tear on the car that is less than a year and driven only less 1000 KM.

I have send an email to the claims manager on the 18th of August 2020. Since 30 days passed by without any correspondence, I started to make follow up calls from Monday the 21st of September 2020; • The first call made on Monday the 21st of September 2020 at 09:43, I spoke to the lady by the name of Nelly explained everything and told me that he can’t get hold the claims manager and promised to escalated my matter. • The second call made on Wednesday 23rd of September 2020 spoke another lady by the name of Nelly(different to the first one) and told me that she can see from the system that I called on Monday and she will also try to escalate my matter again to their claims manager by the name of Mr. Michael Mayor. • The third call made on Monday 28th of September 2020 spoke to Nelly and she transferred me to Porch. Porch promised to urgently look into my matter and he also said I must email him all my documents and will communicate with the claims manager. • I have noted the unprofessional manner of Mr, Michael Mayor in failing to return my calls. This is uncalled for.

This has shown a lack of co-operation in resolving the subsequent damages on my car, due to the failure of the service provide (Renew-IT Sandton) and the failure of Mr Micheal Mayor to resolve this dispute.