LM
Lerato M

1 reviews | Active since Nov 2018

23 Feb 2022, 04:32

Discovery Insure redeemed themselves after initial poor service

I feel I need to write this review, Discovery Insure have redeemed themselves, a week or so ago I wrote a review complaining about how Discovery Insure was offering me poor service- to repair a cellphone screen. The process between registering the claim and having the device booked in for repairs was extremely long and the communication was poor from Discovery’s side. I submitted the claim online on the 19th of January, finally could drop the device on the 5th of February for repairs, I did drop the device at one of their service providers. How they have redeemed themselves is that after the cellphone repair company gave them feedback that they are waiting for parts which could take 3-6 weeks to arrive, Discovery decided on their own that they would much rather pay me out for the device retail value than have me wait that long for a device - I thought this was very thoughtful & considerate of them. They promised to pay out within 72hours.

0
Replies (1)
Discovery Insure
Discovery Insure's reply23 Feb 2022, 09:12
Official
Good day Lerato N M

Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards
Discovery Insure