Discovery Insure Redeemed by Superstar Team Leader

had an accident on 31/12/2019 and submitted my claim on 01/01/2019 and went for an assessment on the 02/01/2019. My car was eventually taken in on 14/01/2019. The auto repair company had assured me that my vehicle would be completed within 7 days. My car was definitely not done in this period, which is when I contacted my claims administrator from Discovery to request assistance with following up with the repair company. I was bounced from administrator to administrator with no one providing feedback regarding the progress on my vehicle. After an absolute battle for assistance with multiple other consultants at Discovery Insure, I finally landed on the phone with Awelani Nemaangani who is the Broker Team Leader for General Motor Claims. After weeks of back and forth and eventually breaking into tears over the phone, she managed to help me by getting in touch with the auto repair company and ensured that my courtesy vehicle lease was extended for an additional 2 days. I received word from the repair company that my car was ready the very morning that she had spoken to them, so this meant the extension was no longer even necessary. Awelani's calm demeanour helped calm me down and ensured that I finally felt like my query was taken seriously. I cannot thank her enough. She single-handedly redeemed my faith in Discovery Insure.