Discovery Insure Purple plan is a joke

On the 9th of July a water pipe in my roof burst due to the sudden cold snap that descended on Pretoria. I immediately closed of the water and notified my broker, who then phoned Discovery to submit the claim, within 5 minutes I received a call from Discovery to confirm the claim.

I have a small baby at home so having water is a top priority for us, since we need to be able to make bottles, clean bottles and bath the baby. At around 15:00 a company arrived to inspect the pipes. This is my first issue; it took around 6 hours for someone to come and have a look, all this time I was without power since the water went into my light switches and tripped the power. When they arrived, they saw it is a flat roof house and that they will not be doing anything until approved by Discovery, fast forward another 24 hours and they eventually broken into the ceiling and fixed the pipe, meaning I was without water for almost 48 hours. I had to fix the light switches myself since we cannot be without power, Discovery has up to date still not acknowledged that my sonoff switch is now broken due to the water damage.

They have authorized the claim for replacing the Notty Pine ceiling, I have up to date not received any quote from Discovery about exactly what they are planning to do, since there is another room with a ceiling that looks like it was damaged without Discovery acknowledging this or even wanting to send someone to assess the damange.

My broker and myself has been trying to get answers from Discovery with no luck, they are happy to ignore their customers and just take our money.

I have similar complaints with Discovery Health and Discovery Bank.

This is not the first bad experience I have had with Discovery as a whole, and Discovery Insure is the worst of the lot.