Discovery Insure Priorities

Being a loyal customer to a brand seems like a no brainer until they take advantage of you !

Been with Discovery Insure for a number of years and to top it off claim free. 4 months ago, bought a new vehicle, and decided to be loyal to Discovery Insure, only to get an increase of R338.72 (Annually - R4,064.64). Agreed its an anniversary increase but day light ******* after 4 months.

Called the call center of Saturday (02/08/2025), assisted by Noluthando who is part of the retentions department who confirmed there is un-allocated discounts to the profile but un-able to assist cause managers only deal with emergencies over the weekend. Clearly their clients are not priorities. Noluthando advised a team leader would call on Monday, but as I type on Tuesday night still no call. Asked for a reference number, and Noluthando declined to give one, saying "all call are recorded"

So please Discover Insure, do tell me why should customers be loyal if you cannot even allocate discounts correctly or treat customers as a priority.

By the way, having all your eggs in one basket does not pay off as we have the following:

- Insurance - Banking - Medical Aid - Vitality - Life Insurance

Look forward to a response , if we lucky