SM
Sarah M
1 reviews | Active since Aug 2020
05 Aug 2020, 11:57
Discovery Insure Premiums
Dealing with Customer service, was handled with care. However my overall experience with Discovery Insure has been average. The premiums are too high compared to other insurance companies. Having no claims my premiums still went up causing me to leave. In doing so, Discovery Insure quoted me a lower premium. My issue with this is that in order to keep customers this premium offer should have been given to me before hand, without me wanting to cancel.
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Discovery Insure's replyOfficial
05 Aug 2020, 14:04Good day Sarah M
Thank you for your comment.
We are sorry to learn that we have lost you to another insurer over a cheaper premium.
It is part of our annual review strategy to review premiums. Where there is a discount projected, it will be awarded in your favour.
This all depends on the risk calculated for the upcoming year.
Our enhanced Vitality Drive Programme is our response to what may be deemed expensive premiums where we give you the power to earn excessive cash backs based on your driving input.
We further note that communication is sent to your in advance in order to afford you an opportunity to engage with us on the proposed review. Not only at cancellation stage.
We hope you will join us again in future.
Regards
Discovery Insure
Thank you for your comment.
We are sorry to learn that we have lost you to another insurer over a cheaper premium.
It is part of our annual review strategy to review premiums. Where there is a discount projected, it will be awarded in your favour.
This all depends on the risk calculated for the upcoming year.
Our enhanced Vitality Drive Programme is our response to what may be deemed expensive premiums where we give you the power to earn excessive cash backs based on your driving input.
We further note that communication is sent to your in advance in order to afford you an opportunity to engage with us on the proposed review. Not only at cancellation stage.
We hope you will join us again in future.
Regards
Discovery Insure
Discovery Insure's reply05 Aug 2020, 14:04
Official
Good day Sarah M
Thank you for your comment.
We are sorry to learn that we have lost you to another insurer over a cheaper premium.
It is part of our annual review strategy to review premiums. Where there is a discount projected, it will be awarded in your favour.
This all depends on the risk calculated for the upcoming year.
Our enhanced Vitality Drive Programme is our response to what may be deemed expensive premiums where we give you the power to earn excessive cash backs based on your driving input.
We further note that communication is sent to your in advance in order to afford you an opportunity to engage with us on the proposed review. Not only at cancellation stage.
We hope you will join us again in future.
Regards
Discovery Insure
Thank you for your comment.
We are sorry to learn that we have lost you to another insurer over a cheaper premium.
It is part of our annual review strategy to review premiums. Where there is a discount projected, it will be awarded in your favour.
This all depends on the risk calculated for the upcoming year.
Our enhanced Vitality Drive Programme is our response to what may be deemed expensive premiums where we give you the power to earn excessive cash backs based on your driving input.
We further note that communication is sent to your in advance in order to afford you an opportunity to engage with us on the proposed review. Not only at cancellation stage.
We hope you will join us again in future.
Regards
Discovery Insure