KH
Kevin H

1 reviews | Active since Jan 2025

23 Jan 2025, 12:03

Discovery Insure premium PREMIUM increase

18% increase on your policy anniversary premiums, as determined by 'the actuaries', is nonsense. No claims during the year, no reason given for this insane increase. Automated emails are signed by Sally Dalby who is obviously uncontactable to escalate concerns. There are many instances of way above market related increases being imposed on customers. Bad practice, unfair and unreasonable done at the expense of Discovery clients who many have other products with them. I'm not in the game of chopping and changing policies but they have given me no choice. Beware- they will price marketed related to join, and then slap you with massive premium increases. Rather deal with a broker, and certainly not discovery insure.

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Replies (2)
Discovery Insure
Discovery Insure's reply23 Jan 2025, 12:05
Official
Good Day Kevin, 
 
 That is concerning to hear, and we would like to apologize for the service and experience. 
 
  Our team will be in contact with you to discuss your concerns. 
 
 Regards
 Discovery Insure
KH
Kevin H's update23 Jan 2025, 13:07
Reviewer Update
Nonsense. If that was the case, everyone would be increasing their rates by 18%. Of all the contracts I sign, none are above 10%. NONE.Did your actuaries not notice that inflation actually decreased last year or is this just an automated generic email you've developed to deal with the same answer to the same problems many clients have raised.
I've done homework for you and out of all the quotes I received, discovery was by far the most expensive. Even if taking into account a monthly payback, you're still more expensive. You are not market related! Tell your actuaries that.