Discovery Insure Poor treatment

Be careful when changing any aspect/s with Discovery Insure. In July 2022 I had a discussion about petrol cashback benefits that I was not receiving any more. This conversation meant that a new premium was set up to cater for the cashback again. No deductions were made from my account by the end of July 2022 and as such, I created a stop order hoping that I will stop this once the updated policy documents are sent through and the debit order is started. Around 6 Dec 2022, I had a cellphone claim to make and was politely told that the cars, vehicles and houses were not insured since July 2022. On follow-up on 7 Dec 2022, I was told that the six months refund was processed and would be paid in 2-3 days. On day 3, no refund was received and this time the consultant said payment takes up to 10 days but that mine was already processed and it should reflect later on 9 Dec 2022. On 13th Dec 2022, I still had not received it yet Discovery claimed to have paid and promised to share proof of payment. Instead, proof of my banking details was shared and I realised that the details were incorrect yet discovery claimed to have "paid". I resubmitted the correct banking details and was promised that it would take 3-5 days to refund me. Today is day 6 and no payment came through Discovery is now taking again of another 2 to 3 days. This is the company that received payment for six months and failed to allocate it and yet knew about it when I tried to claim. The very company did not even offer any cover for my valuables and by grace, another insurance came to my rescue. This required pro-rata payment. I am not sure if I will ever get the refund and pray that I will never ever have anything to do with Discovery Insure.