Discovery Insure - Poor Service Received

I reported accidental damage to my vehicle on 23/08/2015. The vehicle was not drive-able so it was collected and transported to SMD in Pretoria on the same day. The claim details were only given to the assessors, Net Assist on the 26th at 15h20 - 3 DAYS LATER! <br> They in turn contacted SMD daily and only received confirmation that the vehicle was there at 09h25 on 28/08/15<br> The car has now subsequently been moved to Eljoney Panelbeaters for stripping and full assessment and it was confirmed to be there on 1/9/15. I have still heard nothing from the assessor and it is now almost 2 weeks that I have been sitting WITHOUT a vehicle.<br> <br> I have tried phoning this Tiyiselani Chauke, the claim administrator and NO ANSWER! 3 days now.<br> <br> VERY POOR SERVICE from Discovery Insure!!!