Discovery Insure poor service and bad billing

So with Brand insurers we expect customer service above all else not only during the sale but after as well , Discovery service has dropped over the past year an i advise anyone who is looking to insure if you want service ,LOOK ELSEWHERE when i called a consultant she was half asleep an told me its a system error she cant help me resulting in 2 Months of increased Debit orders an with no help what so ever but when i was taking out the insure the consultant called me twice a day , when asked for a refund as well as back dating of the policy cause there is no response an they keep saying its a system error