discovery insure poor service

Our home was burgled in CT in October. We submitted the claim. All was acknowledged and processed. The one item the car which was ****** has not been paid. At the end of Nov all documents was submitted. since then the agen does not return calls or replies to emails. Their telsphonic system doesn't work all the time. They updated the info on the car with wrong info. trying to get this resolved for the last 2 weeks. no answer.