Discovery Insure Poor Service

My formal complaint against discovery in the manner they are handling my claim for a cellphone and iPad.

There has been no movement to minimal in almost 2 weeks without any update save sporadic email and after l have complained that they are requesting proof of purchases for the items.

The proof is something that could have been requested the minute l was assigned a claim number not 2 weeks.

Thuli of discovery today wanted to suggest the assessor did not receive my iPad when they collected the iPad and the phone. And this is discovery appointed assessor.

Assessors’s number : ***

This claim is for broken gadgets that have been collected by discovery’s own assessor.

Discovery call moto us that they validate claims immediately should they qualify. I have not been advised that my claim dies not qualify but there is absolute unjustified delay in handling the matter when premiums are paid.