Discovery Insure, poor service.

This is unacceptable.

I now get calls from agents wanting to know why I canceled my policy to try to get me to rejoin. However, my queries about the unauthorized deductions from my account after I canceled still go unanswered.

I tried again to contact Katleho Masanabo (who very skillfully sold me the policy) but she seemed to have disappeared. I tried the call center but apparently, they can't find my policy on their system and promised to call back. I did not expect the promised callback to be realized and I was right.

I read through the complaints on Hellopeter for my current insurer and compared it with Discovery. It seems like the majority of complaints for Discovery are over dismal customer service whereas my current insurer mostly receives claim disputes.

My 2 cents:
Your signup process works. Your sales agents are skilled and they leave a good and very professional impression. You seem to be primarily focused on getting more clients and not much else. I would not recommend you to anyone.

Now This is what should be done next:
1 Refund all deductions against my account immediately. Not next year.
2 Send proof that my policy has been canceled.
3 Stop trying to sell me your products. That ship has sailed.
4 Remove me from your call list. Do not call me again.
5 Remove me from your mailing list. Do not email me again.
6 Sort out your embarrassingly poor customer service.

Thanks