Discovery Insure - Poor Service

We sent an e-mail to Discovery Insure more than 2 months ago (26 May 2020) regarding repairs that were done to our motor vehicle in 2017 (paintwork substandard - forming bubbles). You get the standard e-mail response that your claim has been submitted to the Claims Department for further assistance. And we waited ... no response ... Then I sent another mail ... receive standard response ... phoned ... lines are congested ... sent another mail ... same standard response. We have a few products with Discovery and I am certainly looking at other insurance companies - and might I say we pay an arm and a leg for insurance at Discovery. I know the lockdown has made it difficult for companies, but really ... more than 2 months and no response!