DISCOVERY INSURE POOR SERVICE

I have trying since 4th Feb 2021 to establish why my vehicle has not being allocated driving points and get told weekly that the matter is being escalated and I will receive feedback. They did however confirm on numerous occasions that tracker unit was in fact in working order. I have never received feedback and always have to phone in myself and speak to a different person and relate the problem all over again. All my requests to speak to a team leader/supervisor have gone unheard as nobody has contacted me. I did receive a call yesterday informing me that the tracker unit was not working and that I need to make arrangements to have it changed with no explanation as to how this was only picked up almost a month later.