Discovery Insure: Poor service

<p>My iPhone5s was ****** during a hi-jacking. I am insured with Discovery Insure, policy number ***, J Wheeler.</p> <p>A claim was registred with Discovery, claim number ***. Discovery appionted an administrator to finalise my claim: Kevin du Plessis (***)</p> <p>He request me to provide him with the the ITC number and a quotaion. All information was provided to Kevin on the 26th April 2016.</p> <p>UP TO TODAY, 3 weeks later, I haven't heard a word from Discovery. I send reminder emails twice to Kevin, NO ANSWER! I phoned Discovery on the 10th of May, Kevin or his Team Leader was on the phone and not available the operator told me, but she promised Discovery will come back to me. NOTHING. Today is the 16th!</p>