WS
Warrick S
1 reviews | Active since Nov 2014
15 Oct 2015, 17:59
Discovery Insure poor/*********** service
Following the theft of my motor vehicle and having submitted the necessary documentation on 3 separate occasions to Discovery Insure, having met with a manager due to repeated bungling of the claim, and numerous expired time-frames for progress set by Discovery themselves, it is now almost 3 weeks after the theft of my vehicle and I have still not received a settlement offer for the ****** car and associated personal items (other than for 1 low cost item).<br> <br> The service has verged on non-existence and the 30-day period for the tiny rental car made available to us will expire shortly .<br> <br> The most frustratingly poor service experience I have ever encountered!
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Discovery Insure's replyOfficial
16 Oct 2015, 10:02Hello warrickstewart,
Thank you for the time afforded earlier.
I wish to reaffirm our commitment in ensuring that in all our interactions with our clients, great service is experienced. With that said, we have taken the comments raised with serious concern and therefore asked for a detailed breakdown of events leading to your dissatisfaction on the progress of your claim.
It is pleasing to note that the one process that was causing delays has been resolved and the settlement of the claim is progressing.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded earlier.
I wish to reaffirm our commitment in ensuring that in all our interactions with our clients, great service is experienced. With that said, we have taken the comments raised with serious concern and therefore asked for a detailed breakdown of events leading to your dissatisfaction on the progress of your claim.
It is pleasing to note that the one process that was causing delays has been resolved and the settlement of the claim is progressing.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply16 Oct 2015, 10:02
Official
Hello warrickstewart,
Thank you for the time afforded earlier.
I wish to reaffirm our commitment in ensuring that in all our interactions with our clients, great service is experienced. With that said, we have taken the comments raised with serious concern and therefore asked for a detailed breakdown of events leading to your dissatisfaction on the progress of your claim.
It is pleasing to note that the one process that was causing delays has been resolved and the settlement of the claim is progressing.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded earlier.
I wish to reaffirm our commitment in ensuring that in all our interactions with our clients, great service is experienced. With that said, we have taken the comments raised with serious concern and therefore asked for a detailed breakdown of events leading to your dissatisfaction on the progress of your claim.
It is pleasing to note that the one process that was causing delays has been resolved and the settlement of the claim is progressing.
Regards,
Sekgobola
Discovery Insure